1. General Terms:
• Welcome to www.mrsure.io (Web). This Website is owned and operated by MrSure Services Private Limited (Company), whose registered office is at B-2, Divya Mall, Everest Colony, Lal Kothi, Tonk Road, Jaipur, Rajasthan (India) 302016.
• Mr Sure registered under the Indian Companies Act, 2013 and rule 18 of the Companies (incorporation) rules, 2014.
• The Website is an online platform which enables users to book the services of persons.
3. Services & Web Access:
You may access the Website and the Services only if You are 18 years of age or older and are legally capable of entering into a binding contract as per applicable law, including, in particular, the Indian Contract Act, 1872.
4. Order Information:
By providing user information, You confirm that:
i. The User Information provided by You is accurate and genuine;
ii. The mobile phone number provided by You belongs to you, has been validly acquired under applicable law, and You may be contacted on the number by way of calls or SMS messages by Us or Our Providers; and
Further, You authorize Us to:
iv. Collect, process and store User Information and access information including the IP address, IMEI number and MAC address of the computer/device from where the Website were accessed;
v. Either directly, or through third parties, verify and confirm Your User Information;
vi. Contact You using Your User Information, including for marketing and promotional calls; and
vii.Share Your User Information with Providers who may use the same to contact You, including on Your mobile phone.
Note:In case service is not possible for whatsoever reason, Mr Sure will let you know by text message (SMS), phone call and/or other medium. You understand and acknowledge that in unforeseeable events or Force Majeure events, Mr Sure may not be able to reach and/or communicate with you about the non-availability of the scheduled service.
5. Intellectual Property
The intellectual property in the Website and in the material, content and information made available on the Website including graphics, images, photographs, logos, trademarks, the appearance, and layout of the Website and the underlying software code belong to Us or Our licensors. User’s Use of the Mr Sure Services is subject to all applicable local, state, national laws and regulations wherever applicable. Except as specifically permitted in Terms, User shall have no right to copy, change, alter, amend, reverse engineer, decompile, reverse translate, disassemble, publish, disclose, display or make available, or in any other manner, decode the Mr Sure Website.
6. Fees and Payment:
Visit Charge: Visit charge will be applicable on every order if customer denies to allow technician to complete the task after the visit. Its means once technician reached at customer place and client denied to accept solution then client have to pay minimum visiting charges which is mentioned in price list of every service category.
The final cost towards the service will be confirmed after the inspection/ visit and before commencement of the service. Full payment must be made for all the particulars mentioned in the order.
You can either pay the Transaction Fee directly to the Provider upon completion of his/her services or through the Website, in Indian Rupees.
If You choose to pay the Transaction Fee through the Website, Your credit/debit card or other payment instruments will be processed using a third party payment gateway (“Payment Facility”) which will also be governed by the terms and conditions agreed to between You and Your issuing bank.
We will not be responsible for any loss or damage to You due to Your use of the Payment Facility on the Website.
We can impose limits on the number of Transactions or the Transaction Fee which We receive from You and can refuse to process any Transaction Fee, at Our sole discretion.
All prices listed on the Mr Sure Services or its associated vendors listed on the Mr Sure Service Website reflect the price charged by Mr Sure or the vendor or its service partner at the time of listing. In the event where the vendor or the service partner informs Mr Sure immediately after placing the order by the User, about the change in price for the service, we will try to make every possible effort to inform the User about the price difference and the User can choose to opt-out of the order at that time.
7. Web & Services Use: You agree to make use of the Website and Services for their intended purpose in a bona fide manner. In particular You agree not to:
print, distribute, share, download, duplicate or otherwise copy, delete, vary or amend or use any data or User Information of any User other than You;
infringe on any intellectual property rights of any person and/or retain information in any computer system or otherwise with an intention to do so;
attempt to gain unauthorized access to any portion or feature of the Website/App, or any other systems or networks connected to the Website/App or to any server, computer, network, or to any of the Services by hacking, password “mining” or any other illegitimate means;
probe, scan or test the vulnerability of the Website/App or Services or any network connected to the Website/App or Services or breach the security or authentication measures on the Website/App or any network connected to the Website/App or Services;
use any automated systems to extract data from the Website/App;
make any inaccurate, false, unfair or defamatory statement(s) or comment(s) about Us or the brand name or domain name used by Us, any Provider or any User on the Website/App;
take any action that imposes an unreasonable or disproportionately large load on the infrastructure of the Website/App or Our systems or networks, or any systems or networks connected to Us; or circumvent or manipulate the Website/App, Services, registration process, Transaction Fees, billing system, or attempt to do so.
You further agree not to host, display, upload, modify, publish, transmit, update, share or otherwise make available on the Website any information, that:
contains content or other material protected by intellectual property laws unless You own or control the rights thereto or have received all necessary consents;
defames, abuses, harasses, stalks, hurts religious or ethnic sentiments of, threatens or otherwise violates the legal rights of others;
is grossly harmful, harassing, blasphemous defamatory, obscene, pornographic, paedophilic, libellous, invasive of another’s privacy, hateful, or racially, ethnically objectionable, disparaging, relating or encouraging money laundering or gambling, or otherwise unlawful in any manner whatever;
harms minors in any way;
infringes any patent, trademark, copyright or other proprietary rights;
violates any law for the time being in force;
deceives or misleads the addressee about the origin of such messages or communicates any information which is grossly offensive or menacing in nature;
abets or assists with impersonating another person;
contains software viruses or any other computer code, files or programs designed to interrupt, destroy or limit the functionality of any computer resource;
threatens the unity, integrity, defence, security or sovereignty of India, friendly relations with foreign states, or public order or causes incitement to the commission of any cognisable offence or prevents investigation of any offence or is insulting any other nation;
conducts or forwards surveys, contests, pyramid schemes or chain letters;
creates profiles or provides content that promotes escort services or prostitution;
uses any other internet service to send or post spam to drive visitors to any other site hosted on or through the Company’s systems, whether or not the messages were originated by You, under Your direction, or by or under the direction of a related or unrelated third party; or
10. Transactions The Website is a platform which enables Users to interact with Providers and any transactions between You and any Provider are strictly bi-partite. We are not and cannot be a party to, or control in any manner, any Transaction between You and any Provider. We shall not and are not required to mediate or resolve any disputes or disagreements between the You and any Provider.
Accordingly, We will not be liable for any loss or damage incurred as the result of any such transaction. While interacting with any Provider found through the Website or through the Services, We strongly encourage You to exercise reasonable diligence as You would in traditional off line channels and practice judgment and common sense before committing to any Transaction or exchange of information.
You understand that there is no guarantee of a satisfactory response or any response at all to Your request for services of Providers.
All screening procedures, verification services and background checks, whether undertaken by Us or through third party consultants are performed on an “as is” and “as available” basis. By opting to avail of them You acknowledge that We will not be responsible for the quality or accuracy of the results of these procedures.
Providers may obtain personal information about You due to Your use of the Website or Services, and such Providers may use this information to harass or injure You. We do not approve of such acts, but by using the Services, You acknowledge that We are not responsible for the use of any personal information that You disclose or share with others through the use of the Services.
11. Third Party Sites All third party advertisements, hyperlinks or other redirection tools on the Website which take You to content operated by third parties are not controlled by Us and do not form part of the Website. We are not liable for any loss or harm that occurs to You as a result of such sites.
13. Feedback, Reputation and Reviews
You agree to be fair, accurate and non-disparaging while leaving comments, feedback, testimonials and reviews (“Feedback”) on or about the Website or the other Services, You acknowledge that You transfer all rights in such Feedback to Us and that We will be free to use the same as We may find appropriate.
14. Disclaimer And Limitations Of Liability
The Site is provided without any warranties or guarantees and in an "As Is" condition. You must bear the risks associated with the use of the Site. (a). The information, recommendations provided to you on or through the Website is for general information purposes only and does not constitute any advice. The Company will reasonably keep the Website and its contents correct and up to date but does not guarantee that (the contents of) the Website are free of errors, defects, malware and viruses or that the Website are correct, up to date and accurate in all means.
(b). The Company shall further not be liable for damages resulting from the use of (or the inability to use) electronic means of communication with the Website, including – but not limited to – damages resulting from failure or delay in delivery of electronic communications, interception or manipulation of electronic communications by third parties or by computer programs used for electronic communications and transmission of viruses.
(c). The quality of the services requested through the use of the Website or the Service is entirely the responsibility of the Service Provider who ultimately provides such services to you. The Company under no circumstance accepts liability in connection with and/or arising from the services provided by the Service Provider or any acts, action, behavior, conduct, and/or negligence on the part of the Service Provider. Any complaints about the services provided by the Service Provider should therefore be submitted to the Service Provider.
(d). The Mr Sure Services will be available for use, or that all services, features, functions, or operations will be available or be performed as described the services, The Website is not hack proof. The data may get pilfered, damaged, lost, garbled or become useless. Without limiting the foregoing, Mr Sure Services is not responsible or liable for any malicious code, delay, inaccurate, error or omissions arising out of your use of the Mr Sure Services service.
(e). You understand, acknowledge and agree that you are assuming entire risk as to your data, quality, accuracy, performance, timeliness, adequacy, completeness, correctness, authenticity, safety, security, and validity of any and all features and functions of the Mr Sure Services service, including, without limitations, postings, and materials associated with your use of the Mr Sure Services service.
Relationship between the Company and its Users: Use of the: Website does not create any association, partnership, venture or relationship of principal and agent, master and servant or employer and employee between the User and the Company. Further, there is no relationship of principal and agent, master and servant or employer and employee between the Providers and the Company or the Contractor and the Company.
16. Advocate In accordance with the Information Technology Act, 2000 and rules made there under, the name and contact details of the Lawyer are provided below:
54, S-1, LoveKush Nagar-II,
17. Contact Us Please contact Us for any questions or comments regarding this Website.
Toll Free: 1800 120 2393